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Privacy policy

Privacy policy

Smalltrolls AS wants you as a user to feel confident that we safeguard your privacy and process all personal information in accordance with the law.

Personal Information

To use the online booking service, you need to provide your name, address, phone number, and email. When registering an order, it is also necessary to store information about the rental time and the type of equipment reserved/ordered. The service is restricted to users who are 18 years old. Your order history is stored when using the service. These personal details are used to deliver the service to you. We retain these personal details as long as you are registered as a user with us. The personal information we have registered is accessible and can be modified on your side. You can also contact us and request the removal of your personal information or unregister from our systems. However, if you do so, you will no longer be able to use the service unless you re-register.

Personal Information to Third Parties

Smalltrolls AS will not sell, exchange, or disclose your personal information. Order information is managed in a system provided by Sharefox.

Payment Information

When you place an order, your card information is stored with the payment provider Nets to fulfill your order. Nets securely and responsibly stores this information and is PCI certified. This allows us to handle changes to orders, cancellation of reservations like deposits, refunds, additional charges from the user (for late returns, damages, or similar), as well as prevent abuse and losses. Transaction details related to your order are stored, but not your card information. Transaction details will be stored as long as you are registered as a user of the service, as mentioned in the section on personal information.

Use of Collected Information

The personal information collected for these purposes includes both information you provide yourself (name, email address, etc.) and information collected through the use of the service, such as the equipment you rent and information about your location and technical details about your device and internet connection. The personal information may be supplemented with available information from third-party providers.


When you visit our service, we use various technologies to recognize you as a user and collect data. For example, we use cookies to remember rental dates and equipment. Cookies simplify the use of the service and provide you with relevant information when you visit our website. They are also used to cache data such as available rental dates, prices, and similar.

Through server logs and other tools, we may record information about the device and connection to our service, including the operating system, browser version, IP address, cookies, and unique identification files. This information is used for anonymous and aggregated statistics but can also be linked to your user account. This information allows us, among other things, to tailor the display of our service to the device you are using.